Terms of use

About these terms

These terms apply to hobby-learn.com, the HobbyLearn school portal and the trips we organise. HobbyLearn is operated by HOBBYLEARN SDN. BHD., registered in Malaysia (202501011914 (1613328-T)). By creating an account or sending a quotation request, you agree to these terms on behalf of yourself and the school you represent. Each quotation may include its own terms (for example payment and cancellation terms); if they differ from these terms, the quotation's terms apply to that trip.

Accounts

To use the portal you need an account. You agree to:

• give accurate information and keep it up to date;
• keep your password private and tell us at once if you think your account has been misused;
• only invite colleagues who are authorised by your school, with the right role (coordinator, approver or viewer);
• not misuse the website, for example by trying to access other schools' information or by interfering with its operation.

Programs, estimates and the trip planner

Programs on the website are examples that we tailor to each school. Visits and venues are proposals and are subject to confirmation and availability. Any price shown on the website or in the trip planner is an estimate, not a quotation, and is not an offer.

Quotation requests and quotations

• A quotation request is an inquiry, not a booking. We review each request and may ask questions, suggest changes or decline it.
• A quotation is our offer for a specific trip. It states the price, currency, what is included and excluded, the payment schedule, the validity date and any other conditions, such as free places for accompanying staff.
• Quotations are numbered by version. A new version replaces the previous one. Only the latest valid version can be accepted, and expired or replaced versions cannot be accepted.
• You can ask for changes to a quotation in the portal; we will then send a new version.

Accepting a quotation and confirming a booking

Only a person authorised by the school (a coordinator or approver in the portal) may accept a quotation. When you accept, we record the version accepted, who accepted it, the date and time, and the version of these terms. Acceptance creates a booking with the status "pending confirmation".

A booking is confirmed only when HobbyLearn confirms it in the portal, after checking availability with our suppliers. Until then, arrangements may still change, and we will tell you about any change before confirming.

Payments

Payments follow the schedule in the accepted quotation, usually a deposit and a balance before departure. Payments are made by bank transfer to the account we give you. A payment counts as received when we have verified it. We do not accept card payments on the website.

Changes and cancellations

Requests to change a confirmed booking (for example dates or group size) can be made in the portal. Changes may affect the price and depend on our suppliers' availability. Cancellation fees and refunds follow the cancellation terms in the accepted quotation. If we must cancel or significantly change a trip for reasons within our control, we will offer an alternative or a refund of the amounts paid for the affected services.

The school's responsibilities

• decide, with us, the number of accompanying teachers and supervisors for the group; we do not apply one fixed ratio to every group;
• make sure participants have valid passports, any required visas and the consents the school requires;
• arrange travel insurance unless the quotation says it is included;
• tell us in advance about any needs that affect the trip, without sending sensitive personal details through the portal;
• make sure participants follow the program's rules, local laws and the instructions of trip staff.

Suppliers and liability

We plan and arrange trips using third-party suppliers such as hotels, transport companies, venues and trainers, who are responsible for the services they provide and may have their own terms. We choose suppliers with care and act on your behalf if problems arise.

We are not responsible for events beyond our reasonable control, such as natural events, government actions, epidemics or transport disruptions. To the extent permitted by law, our liability for any trip is limited to the amount paid to us for the affected services. Nothing in these terms limits liability that cannot be limited by law.

Content and intellectual property

The website, its texts, designs and our documents belong to HobbyLearn or our licensors. You may use them to plan and manage your school's trips, but not copy or reuse them for other purposes without our permission. Some photos are licensed from third parties and are credited on the Photo credits page.

Changes to these terms

We may update these terms. The version in force when you accept a quotation applies to that booking. We will show the date of the latest version on this page.

Governing law and contact

These terms are governed by the laws of Malaysia. We will always try to resolve any concern with you first. Contact: HOBBYLEARN SDN. BHD. · info@hobby-learn.com · +60 11-1300 0693.